Please be assured that we take data protection seriously. We will hold and transmit your information in a safe, confidential and secure environment. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
We may also pass your information to credit reference and fraud prevention agencies and contact you by letter, telephone or e-mail. We do not and will not sell your personal data to any third parties.
WHEN WE COLLECT YOUR PERSONAL DATA
-When you visit our website, and use your account to buy products.
-When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
-When you create an account with us.
-When you engage with us on social media.
-When you contact us by any means with queries, complaints etc.
-When you enter prize draws or competitions (in case we do this third party / on social media)
THE PERSONAL DATA THAT WE COLLECT
-If you have a web account and have made a purchase with us, we collect your name, billing/delivery address, order history, email and telephone number.
-Details of your interactions with us through email or via our website.
-Details of your visits to our website and which site you came from to ours.
-Your social media username, if you interact with us through those channels, to helps us respond to your comments, questions or feedback.
HOW THIS INFORMATION MAY BE USED
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our websites, apps or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds, guarantees and so on.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
YOUR RIGHTS OVER YOUR PERSONAL DATA
You have the right to be informed about how your personal information is being used.
You have the right to access information we hold about you. If you would like a copy of your personal information, please contact our privacy officer at firstname.lastname@example.org
You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within “Account Details”. If you prefer, you may contact us by email at email@example.com and we will amend your personal details.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw consent. You have the right to stop the use of your personal data for direct marketing activity through all, or selected channels and we must always adhere to this request. See “MARKETING OPT-IN AND OPT-OUT PROVISION” for more information.
STORING YOUR INFORMATION
When you become a new customer online or purchase products online we record your Internet IP address for our records as a prevention measure against any fraudulent payment transactions.
We will not save your card details within your CIARA SILKE account. We hope you understand that this is a valuable precaution designed to protect your personal information.
You are given the option to save your preferred addresses for faster, future checkout.
We will hold on to your information for as long as you have an account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide customer support.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
MARKETING OPT-IN AND OPT-OUT PROVISION
We offer you the chance to receive our newsletters via email. These include alerts for new products, features, enhancements and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.
At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, there will be the option to ‘UNSUBSCRIBE’.
Alternatively, you can unsubscribe, or update your contact details held on our mailing list by emailing us at firstname.lastname@example.org
If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.
SAFEGUARDING YOUR PERSONAL INFORMATION
We take all reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.
HOW WE CAN MAKE CHANGES TO THIS POLICY
WHERE AND HOW TO ASK QUESTIONS OR CONTACT US ABOUT THIS POLICY
Last update: July 2018 © CIARA SILKE